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How to communicate with a Cisco system
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If you are new to your Cisco
IP phone system and think 'Just how the hell to I talk
to this system' then this guide may just help you.
being all new to this myself, these are the things I
have done, advanced users may know smarter things.
There are 4 way to communicate with the system as
follows
Using your browser to view the CCME
Using your Browser to view the CLI
TelNet to the UC500
Hyper Terminal to the UC500
Also your users need access via their browsers to set
the Speed-Dials and
Personal Fastdials.
British Telecom installed our system for us, and me as
the IT manager was left to mould the system to the way
we wanted to use it, no training - did not have any idea
how to talk to it, no real manuals as such.
We have a UC500 and a 520 giving us the 30 phone
extension we need, this is distributed over two type of
phones, 7911 and the 7941
(as the IT manager I at leased wanted a colour LCD phone
but did not get one, purely to test the system of
course) this system replaced our old Meridian phone network.
Vlans (Virtual Local Network) this is how all the
communications are made, there is one for the Data
192.168.10.1-255 and one for the Phones 10.1.1.1-255,
there is also an outside interface setup but that is not
for this help page.
We are interested in talking to the Cisco to adapt it
to what we what it to do for us.
!
interface Vlan1
description $FW_INSIDE$
ip address 192.168.10.1 255.255.255.0
ip access-group 102 in
ip nat inside
ip virtual-reassembly
!
interface Vlan100 description $FW_INSIDE$
ip address 10.1.1.1 255.255.255.0
ip access-group 103 in
ip nat inside
ip virtual-reassembly
!
interface Vlan999
ip address xxx.16.16.1 255.255.255.0
ip nat outside
ip virtual-reassembly bridge-group 255
bridge-group 255 spanning-disabled
! |
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Our Cisco system in-place |
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I did know that the phones (looking at the phone
configuration under Network) was on and IP range of
10.1.1.x, I also found that the UC500 had another range
of 192.168.10.x and our Network was on 192.168.0.x range
NOTE - if you are not
on the same range as the UC500 you will need to connect
a network lead to one of the UC500 ports and your
network.
We do not us the PC port on the phones as a network
point, In our company we have three network points next
to each User, and the old phone system used one of these
points with the users PC being connected to another.
One of the department has five CAD stations and they are
very heavy network users, so did not want to try running
VoIP and data at the same time.
So the first thing I did was add another IP range to
my computer as follows
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Adding an IP to your Computer |
| Double click your network Icon |
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| Click 'Properties' button |
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Under the 'General' tab, select
'Internet Protocol (TCP/IP)
and click 'Properties' |
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| Click the 'Advanced' button |
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| Under the 'IP Settings' button, click
'Add' IP address |
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Now enter an address that will get you
into the UC500's range
I just copied my IP and off-set the third set of digits
to get 10 instead of 0Try not to set any number
between x.x.x.1 and x.x.x.12
i.e. leave the first 12 addresses free
You don't want conflict on IP addresses
Click the Add button |
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| I now have my two IP addresses set up,
click OK |
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| Click OK again |
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| Click OK again |
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| Then click Close |
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Browsing
to the CCME
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If you are on the same IP
range as the UC500 or have added the range see above,
then type the following into a browser page.
http://192.168.10.1/ccme.html replace the
192.168.10.1 with your UC500 IP number or if you have
DNS running the UC500 name |
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Enter your Administrators User name
and Password |
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Administrators View |
| The web page you will get is
a kind of cut-down version of the Administrators panel,
you can do enough from this page to users extensions and
phones to get you by, but it is pretty limited, one
other thing when asked for the User name and Password
(Default 'cisco' of both) do not tick the 'Remember my
password' as you may need to enter different User names
and passwords to test user web pages. |
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Enabling User Web
Access
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To enable your users to edit
their Speed-Dials, make sure they are on the same range
as the UC500 or add an IP to their Computer as
above
They would enter the same Web address
http://192.168.10.1/ccme.html replace the
192.168.10.1 with your UC500 IP number or if you have
DNS running the UC500 name
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| Open the 'Phone' in the Administrators
web page |
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| Click on the Phone ID for the user |
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| Scroll down to the bottom of the 'Change
Phone' window and check the users name and if needed
re-enter a password default (1234) You will need to
give this information to the user, 'UserName' and
'Password'
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| Now on the Users Computer
enter the web address and when asked UserName/Password,
this time ticking the 'Remember my password' box |
| When they are logged in they should see
this screen |
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| Now they can select Phone, and edit the
preferances |
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Depending on the phone type your user
may have 'Speeddial' buttons on the side of there
phones, in the Section marked '1' opposite they can
enter numbers and name associated with the buttons on
there phone in the section.
If any of these are edited, as soon as the user
clicks 'Save changes' the phone will reboot
automatically.
In the marked area 2 opposite they can
setup their 'Personal Fastdial' numbers, these number
may be access on their phones by pressing the local
services button and scrolling down to 'Personal Speed
Dials'
Editing PSD is instant once the user saves the
chances they are available on the phone, NO reset
required. |
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Web
Browser 'CLI' Access
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| Using the same web page
address as before but leave the CCME.HTML off the end
http://192.168.10.1/ replace the
192.168.10.1 with your UC500 IP number or if you have
DNS running the UC500 name |
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Web page 'CLI' view |
| This is a good place to view
the 'Diagnostics log' and using the 'Show tect-support'
for your entire system configuration. As a percussion
in would click the 'Show tect-support' and copy the
whole web page to a text document call
CiscoConfig_DateTime.txt, this way if I mess up doing
something I can look back at this text file and get the
changes back in without doing a reload and resetting a
running system (Depending on how much I messed up)
Use level 15 to get access to the lot (oh the power,
use the force Luke)
Unless you know exactly what you want to do this
way of doing it can be dangerous, why I hear you say,
well in my experience so far you can click on each
command and sub-ascended into it but you do not know if
there are going to be other commands below it or it is
going to just fire the command straight off.
I only use the web page for commands I know what I am
doing with or to view 'Diagnostics log' / 'Show tect-support'
There is a better way in the next two methods. |
| Example of sub-ascending into Ephone
Templates |
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TelNet Access
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| This is my preferred method
of communicating with the system and I will show you
why. |
| Open a 'Command Prompt' window and type
'TelNet 192.168.10.1 replace the
192.168.10.1 with your UC500 IP number or if you have
DNS running the UC500 name |
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Enter your Administrators User Name and
Password
Hit return and you IN. |
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| At any point in
this CLI access mode you can type ? to get help, even
half way through a command, to see what options there
are on the sub side of the command and this is the main
reason I use telnet to do most of my configuring, you
can also do this with the next method below, but I
prefer this window because it is in black and white
clean and neat.
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| Just type the ? and you can see all of
the commands |
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| Example of editing an 'ephone-dn-template'
As you can see I entered the configuration mode with a 'Config
t' command
then entered 'ephone-dn-template ?' to see the sub
commands before committing, then entered 15 and a ? to
see the sub command set.
NOTE - don't forget to type 'exit' to back out of
each sub set of commands. |
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Hyper-Terminal Access
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| Much the same as Telnet this
one except that it is easier to stream commands in, I
use this method if I need to change a lot of things at
once saves typing. Open a Hyper-Terminal session under
'Programs / Accessories / Communications /
Hyper-Terminal'
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| Give your new connection a Name |
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| In the box 'Connect using' select
'TCP/IP (winsock) and type in Host address:
192.168.10.1 replace the 192.168.10.1 with your
UC500 IP number or if you have DNS running the UC500
name |
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| Type your Administrators UserName/Password
and your IN Once you are connected you could save the
session to your desktop for easy access next time. |
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| This has exactly
the same features as TelNet but being a GUI has a couple
of easy windows features to use.
This is how I setup paging the quick way within the
company, |
| In a text file I created the
configuration I needed |
config t
ephone 1
paging-dn 76
exit |
| Then just repeated this for all phones
that needed the paging facility. But not the command 'config
t' |
config t
ephone 1
paging-dn 76
exit
ephone 2
paging-dn 76
exit
ephone 3
paging-dn 76
exit
ephone 4
paging-dn 76
exit
ephone 5
paging-dn 76
exit |
| Then selected the whole text file and
copied it to the clip, in the 'hyper-terminal' page
right click the mouse and select 'Paste to Host' This
will then stream all of your commands from the clip to
the Cisco
Alternatively you could select 'Send File'
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| And that is pretty
much it apart from one last thing, if you are on a
separate IP range from the Phones you could plug your
network cable into the back of your phone and let the
phone network issue you with an IP number.
I do hope this helps some people out their as until I
found this site I was wondering lost, A picture paints a
thousand words, and I have given you a lot of pictures.
http://www.wrapserver.com/cisco/communicate.htm |
Softman
01/07/2008 |
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